The short version. Reflick has a free monthly allowance, so you can find out whether it works for you before paying anything. If you have paid and it is not doing what you expected, write to us within 14 days and we will refund the unused part.
Try it before you pay
Every installation gets a monthly allowance of free runs, and talking to Reflick is always free. We would rather you used that allowance and decided than bought runs and asked for them back.
Top-up packs
Write to support@reflick.my within 14 days of purchase and we will refund the runs you have not spent. We do not refund runs already used, because the work they paid for has been done and billed to us by our providers.
Subscriptions
Cancel at any time from the app. Cancelling stops the next renewal and leaves your current period running to its end.
If you cancel within 14 days of the first payment on a new subscription and have used little or none of that period's allowance, we will refund it in full. After that, we do not refund part-used periods, but you keep everything you have paid for until the period ends.
If something is broken
If Reflick charged you for a task it did not complete, or a fault on our side stopped it working, that is not a refund request, it is a bug. Tell us and we will restore the runs and fix it. There is no time limit on this and you do not need to have paid recently.
Your legal rights
If you are a consumer in the UK or the EU you may have a statutory right to cancel a purchase of digital content within 14 days. That right is separate from this policy and this policy does not reduce it. Where you have asked for immediate access to runs and started using them, that statutory right may end earlier under the applicable law.
How to ask
Write to support@reflick.my from the address you paid with, or tell us the date and amount. We aim to answer within three working days, and refunds go back to the original payment method through Stripe or Revolut.